| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Sep 07āSep 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 21āSep 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 05āOct 13, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 19āOct 27, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 02āNov 10, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 16āNov 24, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 30āDec 08, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 14āDec 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 28, 2026āJan 05, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 11āJan 19, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 25āFeb 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 08āFeb 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 22āMar 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 08āMar 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 22āMar 30, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 05āApr 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 19āApr 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 03āMay 11, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 17āMay 25, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 31āJun 08, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 14āJun 22, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 28āJul 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 12āJul 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Flattening organizational structures and increasingly hybrid, cross-functional working arrangements raise the frequency of workplace friction that managers must resolve directly, often without formal HR involvement, making structured conflict-resolution and mediation skill a core rather than optional management capability.
This programme builds practical conflict-resolution and mediation capability: conflict diagnosis, mediation-process facilitation, difficult-conversation technique and de-escalation practice, extended to hybrid-team and cross-cultural conflict scenarios common in international organizations.
Participants leave with a practised mediation-process framework and a personal conflict-management style profile, ready to apply immediately to resolve team conflict constructively.
Target Participants
Managers and team leaders at all levels, HR and employee-relations professionals, Project managers leading cross-functional teams, Union and staff-association representatives, and Managers of hybrid or distributed teams.
What You Will Learn
By the end of this course, participants will be able to:
- Diagnose the sources and stages of workplace conflict.
- Apply conflict-management styles appropriately by context.
- Facilitate a structured mediation process.
- Conduct difficult conversations and de-escalate tension.
- Manage cross-cultural and hybrid-team conflict.
- Build a personal conflict-management development plan.
Course Duration
- Classroom ā 5 Days
- Online ā 7 Days
Course Outline
Foundations of Workplace Conflict
- Conflict sources and drivers
- Conflict-escalation stages
- Functional vs dysfunctional conflict
- Self-assessment of conflict style
- Case introduction
Conflict-Management Styles
- Thomas-Kilmann style model
- Style-selection by context
- Style flexibility practice
- Style self-assessment
- Case-application exercise
Diagnosing Conflict Situations
- Conflict-diagnosis techniques
- Interest vs position mapping
- Root-cause identification
- Diagnostic-case exercise
- Diagnosis role-play
Mediation Process Fundamentals
- Mediation-process stages
- Mediator neutrality practice
- Ground-rule setting
- Mediation role-play
- Process-checklist use
Difficult Conversations
- Conversation-structuring techniques
- Managing emotional escalation
- De-escalation phrases and technique
- Difficult-conversation role-play
- Reflection practice
Facilitating Resolution
- Option-generation facilitation
- Agreement-drafting practice
- Follow-up and accountability
- Facilitation role-play
- Resolution-case exercise
Cross-Cultural Conflict Management
- Cultural conflict-style differences
- Cross-cultural communication adaptation
- Cross-cultural case exercise
- Cross-cultural role-play
- Cultural-sensitivity practice
Conflict in Hybrid and Remote Teams
- Remote-conflict dynamics
- Digital-communication misread risks
- Virtual-mediation practice
- Hybrid-team case exercise
- Virtual role-play
When to Escalate
- Escalation-threshold recognition
- HR and formal-process interface
- Documentation standards
- Escalation-case discussion
- Referral-pathway practice
Capstone: Mediation Simulation
- Full mediation simulation
- Style-profile finalization
- Peer and facilitator feedback
- Reflection and lessons captured
- Post-training commitments
Practical Outputs
Participants will develop or work with the following tangible outputs during the programme:
- Practised mediation-process framework
- Personal conflict-management style profile
- De-escalation phrase-bank tool
- Conflict-diagnosis worksheet
Training Approach
The programme is role-play and simulation-intensive, with participants practising mediation, difficult conversations and de-escalation across a series of realistic scenarios including cross-cultural and hybrid-team conflict, each followed by structured facilitator and peer feedback.
Organizational Benefits
- Faster, more constructive resolution of workplace conflict
- Reduced escalation to formal HR or grievance processes
- Stronger manager confidence handling difficult conversations
- Better conflict management in hybrid and cross-cultural teams
- Improved team cohesion following conflict episodes
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
