| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Aug 03āAug 07, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 17āAug 21, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 31āSep 04, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 14āSep 18, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 28āOct 02, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 12āOct 16, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 26āOct 30, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 09āNov 13, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 23āNov 27, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 07āDec 11, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 21āDec 25, 2026 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 04āJan 08, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 18āJan 22, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 01āFeb 05, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 15āFeb 19, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 01āMar 05, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 15āMar 19, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 29āApr 02, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 12āApr 16, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 26āApr 30, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| May 10āMay 14, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| May 24āMay 28, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 07āJun 11, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 21āJun 25, 2027 | 5 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Artificial Intelligence is transforming office administration by improving productivity, automating routine tasks, strengthening communication, enhancing reporting, and supporting better decision-making. Administrative professionals are now expected to use AI tools to manage office operations more efficiently, prepare high-quality documents, coordinate communication, improve customer service, and support digital transformation within the workplace.
This practical course equips participants with the knowledge and hands-on skills required to apply AI in day-to-day office administration. The course focuses on real workplace applications, including document preparation, communication management, workflow automation, reporting, customer service, and office transformation.
Target Participants
This course is suitable for administrative and office support professionals, including office administrators, executive assistants, personal assistants, secretaries, front office staff, customer service officers, records management officers, operations assistants, and public sector administrative staff.
Course Duration
One week
Course Objectives
By the end of the course, participants will be able to:
- Understand the role of AI in modern office administration
- Apply AI tools to improve office productivity and efficiency
- Use Generative AI to support administrative writing and communication
- Automate routine office workflows and administrative processes
- Improve document management and reporting using AI tools
- Apply AI in customer service and stakeholder communication
- Use AI to support office planning and decision-making
- Understand ethical, legal, and governance issues in AI usage
- Develop an AI-driven office transformation action plan
Course Outline
Introduction to Artificial Intelligence in Office Administration
- Understanding Artificial Intelligence
- Key AI concepts for administrative professionals
- Role of AI in modern office administration
- Benefits of AI in office operations
- Common AI tools used in administration
- Challenges of adopting AI in the office environment
Generative AI and Prompt Engineering for Administrative Professionals
- Understanding Generative AI
- Using AI assistants for administrative tasks
- Fundamentals of prompt engineering
- Writing clear and effective prompts
- Creating reusable administrative prompts
- Improving AI-generated outputs
AI for Office Productivity
- AI for task prioritization
- AI for time management
- AI for calendar management
- AI for meeting preparation
- AI for note-taking and reminders
- AI for workplace collaboration
AI for Workflow Automation
- Understanding workflow automation
- Identifying repetitive office tasks
- AI tools for workflow automation
- Automating approvals and follow-ups
- Automating routine administrative processes
- Monitoring automated workflows
AI for Communication and Correspondence Management
- AI for professional email writing
- AI for memos and internal communication
- AI for meeting agendas and minutes
- AI for stakeholder communication
- AI for communication templates
- Managing tone, clarity, and professionalism using AI
AI for Document Management
- AI-powered document organization
- AI for document classification
- AI for document summarization
- AI for file retrieval and search
- AI for digital records management
- Data security in AI-assisted document management
AI for Customer Service Operations
- AI in customer support
- AI chatbots and virtual assistants
- AI for handling inquiries
- AI for complaint response
- AI for customer feedback analysis
- Improving customer experience using AI
AI for Reporting
- AI-assisted report writing
- AI for activity reports
- AI for meeting summaries
- AI for executive briefs
- AI for report formatting
- AI for presentation of report findings
AI for Decision Support
- AI for administrative planning
- AI for problem analysis
- AI for operational recommendations
- AI for risk identification
- AI for resource allocation support
- Limitations of AI-supported decision-making
Ethical, Legal, and Governance Considerations in AI Usage
- Ethical use of AI in administration
- Data privacy and confidentiality
- AI bias and misinformation risks
- Human oversight in AI-generated work
- Legal and compliance considerations
- Responsible AI governance in the workplace
Developing an AI-Driven Office Transformation Strategy
- Assessing office readiness for AI adoption
- Identifying priority areas for AI integration
- Developing an AI implementation roadmap
- Managing change and staff adoption
- Measuring productivity improvements
- Preparing an office AI transformation action plan
Training Approach
This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, presentations, group works and case studies.
Training notes and additional reference materials are provided to the participants.
Certification
Upon successful completion of this course, participants will be issued a certificate.
Tailor-Made Course
We can also do this as a tailor-made course to meet organization-wide needs.
