About the Course

Fraud losses across digital channels, cards, payments and internal processes are rising faster than many banks’ prevention and detection capabilities, creating both financial and reputational exposure.

This programme covers fraud typologies across digital, card, payment and internal channels, fraud risk governance, analytics-based detection, investigation and case management, and building an institution-wide fraud prevention framework.

Participants leave with a fraud risk assessment, a fraud monitoring and detection framework, and a fraud investigation case-management toolkit.

Target Participants

Fraud and financial crime investigation staff, Digital and retail banking risk managers, Compliance and internal audit staff covering fraud risk, Operations and payments risk officers, Card and digital channel risk staff, Branch and customer-facing staff involved in fraud referrals, and bank executives responsible for fraud risk oversight.

What You Will Learn

By the end of this course, participants will be able to:

• Analyse fraud typologies across digital, card, payment and internal banking channels.
• Assess digital channel, card and payment fraud red flags and warning indicators.
• Evaluate internal and employee fraud risks and occupational fraud controls.
• Design a fraud risk governance structure aligned with the three lines of defence.
• Apply fraud analytics and monitoring technology to detect suspicious activity.
• Develop a fraud investigation and case-management process.
• Assess fraud reporting obligations and industry collaboration mechanisms.
• Prepare an institutional fraud risk management framework.

Course Duration

• Classroom – 5 Days
• Online – 7 Days

Course Outline

Foundations of Fraud Risk Management

• Fraud risk basics
• Fraud triangle basics
• Fraud risk vs credit and operational risk
• Cost of fraud to banks
• Building fraud awareness

Digital Channel Fraud: Card, Online and Mobile Banking Fraud

• Card fraud typologies
• Online and mobile fraud patterns
• Phishing/smishing
• Customer fraud awareness
• Industry loss benchmarks

Payment Systems Fraud and Account Takeover Risks

• Real-time payment fraud
• SIM-swap mechanics
• Account takeover techniques
• Mobile money fraud risks
• Cross-channel detection

Internal and Employee Fraud

• Occupational fraud typologies
• Segregation-of-duties controls
• Insider collusion risks
• Whistleblowing linkages
• Case referral processes

Fraud Risk Governance and the Three Lines of Defence

• Fraud governance structures
• Roles/responsibilities
• Fraud risk appetite
• Policy framework
• Escalation protocols

Fraud Analytics, Monitoring and Detection Technology

• Transaction monitoring systems
• Machine learning detection
• Behavioural analytics
• Alert tuning
• Measuring detection effectiveness

Social Engineering and Emerging Fraud Typologies

• Social engineering tactics
• Romance/investment scams
• Business email compromise
• Deepfake/AI-enabled fraud
• Emerging typology monitoring

Fraud Investigation and Case Management

• Investigation planning
• Evidence gathering
• Interviewing techniques
• Case documentation
• Case outcome tracking

Fraud Reporting, Recovery and Industry Collaboration

• Regulatory reporting obligations
• Law enforcement engagement
• Recovery/chargeback processes
• Industry data-sharing forums
• Customer communication

Building an Institutional Fraud Risk Management Framework

• Framework components
• Prevention, detection and response balance
• Resourcing/tools
• Measuring programme maturity
• Continuous improvement

Practical Outputs

• Fraud risk assessment
• Fraud monitoring and detection framework
• Fraud investigation case-management toolkit
• Fraud risk governance structure template
• Fraud awareness training outline
• Institutional fraud risk management framework

Training Approach

Case-based, using real banking fraud cases and a simulated fraud investigation exercise, culminating in an institutional fraud risk management framework.

Organizational Benefits

• Reduced fraud losses across digital, card and internal channels
• Improved fraud detection and investigation capability
• Stronger fraud risk governance and accountability
• Enhanced regulatory reporting and industry collaboration
• Increased customer trust and confidence
• Better-resourced and better-trained fraud risk function

Certification

Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.

Tailor-Made Course

This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.