| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Sep 14āSep 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 28āOct 06, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 12āOct 20, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 26āNov 03, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 09āNov 17, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 23āDec 01, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 07āDec 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 21āDec 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 04āJan 12, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 18āJan 26, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 01āFeb 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 15āFeb 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 01āMar 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 15āMar 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 29āApr 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 12āApr 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 26āMay 04, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 10āMay 18, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 24āJun 01, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 07āJun 15, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 21āJun 29, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 05āJul 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 19āJul 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 02āAug 10, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Annual appraisal systems are increasingly seen as too slow and disconnected from real work to drive performance, prompting a shift toward continuous, feedback-rich performance management supported by clearer goal-setting frameworks and, increasingly, AI-assisted analytics.
This programme builds practical people-performance management capability distinct from organizational performance frameworks such as the Balanced Scorecard: goal-setting using OKRs and SMART objectives, continuous feedback practice, performance-conversation skills, and using performance data and AI-assisted analytics to identify development needs and manage underperformance fairly.
Participants leave with a redesigned performance-management cycle for their team and a practised performance-conversation framework, ready to implement a more continuous, development-focused approach to managing people performance.
Target Participants
Line managers and supervisors, Human resource professionals, Team leaders responsible for appraisals, Middle and senior managers, and Performance and talent management officers.
What You Will Learn
By the end of this course, participants will be able to:
- Apply SMART and OKR goal-setting frameworks.
- Design a continuous performance-feedback cycle.
- Conduct effective performance conversations, including difficult ones.
- Use performance data and analytics to identify development needs.
- Manage underperformance fairly and legally.
- Link individual performance management to organizational strategy.
Course Duration
- Classroom ā 5 Days
- Online ā 7 Days
Course Outline
Foundations of Performance Management
- Performance management defined
- Annual vs continuous models
- Performance-management cycle
- Common system failures
- Self-assessment of current practice
Goal-Setting Frameworks
- SMART objectives
- OKR fundamentals
- Cascading goals from strategy
- Goal-alignment workshop
- Goal-quality review
Continuous Feedback Practice
- Feedback-model frameworks
- Real-time feedback techniques
- Feedback-culture building
- Peer-feedback mechanisms
- Feedback role-play
Performance Conversations
- Conversation-structuring techniques
- Active-listening practice
- Handling defensive reactions
- Documentation standards
- Conversation role-play
Managing Underperformance
- Underperformance diagnosis
- Performance-improvement plans
- Legal and fairness considerations
- Escalation pathways
- PIP-drafting exercise
Recognition and Reward Alignment
- Recognition-system design
- Linking performance to reward
- Non-monetary recognition
- Recognition-case exercise
- Fairness and consistency checks
Performance Data and Analytics
- Performance-data sources
- AI-assisted performance analytics
- Bias risks in performance data
- Dashboard interpretation
- Data-informed decision exercise
Development Planning from Performance Data
- Development-needs identification
- Individual development planning
- Coaching-conversation linkage
- Career-pathing alignment
- Development-plan drafting
Team and Organizational Performance Alignment
- Linking individual to team performance
- Linking to organizational strategy
- Cross-team calibration practice
- Calibration-session simulation
- Alignment-case exercise
Capstone: Redesigned Performance Cycle
- Cycle-redesign structuring
- Conversation-framework finalization
- Peer review session
- Presentation to cohort
- Implementation roadmap
Practical Outputs
Participants will develop or work with the following tangible outputs during the programme:
- Redesigned performance-management cycle
- Practised performance-conversation framework
- Goal-setting template (SMART/OKR)
- Performance-improvement plan template
Training Approach
The programme combines goal-setting workshops, structured performance-conversation role-plays with peer and facilitator feedback, guided review of performance-analytics dashboards, and a redesign exercise in which participants rebuild their own team’s performance-management cycle for implementation post-training.
Organizational Benefits
- More continuous, development-focused performance management
- Improved manager confidence in difficult performance conversations
- Fairer, more consistent underperformance management
- Better use of performance data for development decisions
- Stronger linkage between individual and organizational performance
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
