Senior Secretary Development Programme
The Senior Secretary wields significant power and collaborates closely with the senior management team. The success of executive operations is directly impacted by this position’s performance. Improved performance, excellent outcomes, and respect from superiors and the executive team will be attained by the Senior Secretary who comprehends the job and pressures of management and even thinks like the team.
This interactive training course aims to improve senior secretaries’ overall performance, resourcefulness, efficiency, and productivity. Participants will get a better understanding of the significance of their roles as well as a new set of skills that will help them manage their executive, their subordinates, and themselves more effectively.
Target Participants
This course is targeted for senior secretaries, office administrators and executive assistants in the regional Central Banks.
Course Duration
Online 7 Days
Classroom-based 5 Days
What you will learn
By the end of this course the participants will be able to:
- Develop the competence & managerial aspects of their role
- Improve their confidence, assertiveness and communication skills
- Manage their self, their subordinates, their colleagues and their boss more effectively
- Manage the stress and pressure in an increasingly challenging environment
- Negotiate with others more effectively
- Understand the benefits of automation in the office
- Apply the latest tools and techniques to support their role
- Manage their time more efficiently and increase productivity
Senior Secretary Essentials
- Role of the senior secretary
- Core competencies of senior secretaries
- Organizational opportunities for senior secretaries
- Creating the right mindset
- Developing awareness of your role, position and organization
- Mastering the mindset of a dynamic secretary
- Working with different behaviors and mindsets
Communication Skills
- Oral and Verbal communication skills
- Types of communication
- Communication process
- Principles of effective communication
- Barriers to communication
- Overcoming barriers to communication
- Networking skills
- Presentation skills
- Cross-cultural communication
Productivity and Time Management
- Working with the ever-expanding workload
- Planning your Productivity
- Productivity tips, tools and techniques
- Use of technology to enhance productivity
- Time wasters
- Strategies for time management
- Setting objectives
- Setting priorities
Calendar Management
- Calendar management fundamentals
- Advanced schedule management for Executive Assistants
- Technology and tools to help Assistants plan their Executive’s schedule
- Streamlining meetings for your Executive
- Creating a time audit for your Executive
Business Etiquette
- Principles of Business Etiquette
- Phone, e-Mail and Meeting Etiquette
- Understanding Values, Beliefs and Perceptions
- Dealing with Different Personalities and Cultures
Protocol and Diplomacy
- Definition and purpose of diplomacy
- Style, substance and respect
- Basic principles of protocol
- Order of precedence
- Invitations and events for dignitaries
Public Relations
- Public relations strategies
- Implementing public relations strategies
- Organizing and coordinating events successfully
- Creating a PR plan
- Crisis management
Business Automation
- What is business automation?
- Benefits of utilizing an office automation system
- Scheduling and Calendar Management
- Meetings Management
- Email Management
- Task Management
- Document management
- Productivity Management
- Collaboration
Leadership Skills
- Leadership Styles
- Team Leadership
- Influencing and Negotiation
- Problem Solving
- Change Management
- Leading Innovation
- Strategic Thinking
- Emotional intelligence
Life skills
- Self-awareness
- Self-esteem
- Empathy
- Impression management
- Self-management
Stress Management
- Stress management techniques
- Identifying your stressors
- Formulating a comprehensive stress management plan
- Relaxation techniques for keeping the mind and body sharp
- Understand the life cycle of stressful thinking
Career Development
- Strategically planning your personal growth
- Setting career goals to help you thrive
- Thriving in your career
