Training for Executive Secretaries
Executive secretaries play a key role in the smooth sailing of office functions as they are the first points of contact for visitors accessing the organization and provide vital organizational and administrative support. They usually work for top executives and make certain that executives are equipped with all the necessary information needed to make timely business decisions.
Training for executive secretaries is aimed at equipping the secretaries with the knowledge and skills to perform their functions effectively.
Target Participants
Training for executive secretaries targets Secretaries, Office Managers, Coordinators and any other professional who seeks to gain skills and knowledge in secretarial functions.
What you will learn
By The End Of This Training The Participants Will Be Able To Gain Skills On:
- Exceptional office management
- Excellent communication skills and exceptional interpersonal abilities
- Setting priorities and manage time efficiently
- Thinking proactively and positively
- Effective filing and records management systems
- Managing stocks and stationery supplies
- Telephone and email management
- Customer management
Course Duration
Online 7 Days
Classroom-based 5 Days
Overview of The Secretary
- Role of secretary in a modern-day organization
- Tasks of a secretary/ New trends
- Effective functioning secretarial styles
- Attributes of a successful secretary
- Challenges of a secretary at the workplace
Organizational Skills
- Organizing oneself
- Organizing the office
- Organizing multiple tasks
- Organizing meetings
- Managing time and setting priorities
- SMART goals
Business Communication
- Verbal and written communication skills
- Professional business writing
- Active listening
- Cross-cultural communication
- Etiquette of e-mail writing
- Report writing and proof-reading
- Deliver effective presentations
Stress management
- Stress management techniques
- Identifying your stressors
- Formulating a comprehensive stress management plan
- Relaxation techniques for keeping the mind and body sharp
- Understand the life cycle of stressful thinking
Office Technology
- Planners, schedulers, digital assistants
- Office ergonomics and set-up
- Desk management
- Basic Finance and accounting software
- Basic secretarial tools and applications
Interpersonal Skills
- Personality development
- Negotiation skills
- Time management
- Business etiquette
- Body language
- Problem-solving techniques and decision making
- Planning methodologies
- Conflict resolution techniques
Ethics and Professionalism
- Office Ethics basic principles
- Confidentiality
- Managing conflict in the workplace
- Maintaining appropriate professional image
- Timekeeping and punctuality
- Understanding Urgency and importance
- Safety & security
- Policies and compliance
Information Management
- Record management
- Filling techniques
- Effective filing systems
- Storing and retrieving data
- Automation of Information flow
