Training on Effective Communication
Effective communication is a key factor to any successful project, program or initiative, it is also essential to the successful delivery of the mission, vision and public relations of an organization. Being an effective communicator requires soft skill development, honing and updating on an ongoing basis. Effective communication skills are the heart of your interpersonal therefore learning effective communication skills allows you to express yourself and improve both your personal and professional relationships.
This training on effective communication is designed to equip the participants with the skills and knowledge to exchange and present ideas, thoughts, knowledge and information presentation through an accepted code of language.
TargetĀ Participants
Training on effective communication is aimed at team leaders, executives, managers, administrators and any other professional who seek to advance their skills in effective communication.
Course Duration
OnlineĀ Ā 7Days
Classroom-basedĀ Ā 5 Days
WhatĀ youĀ willĀ learnĀ Ā
ByĀ theĀ endĀ ofĀ thisĀ trainingĀ theĀ participantsĀ willĀ beĀ ableĀ to gain skills on:
- Understanding of the essential components of effective communication
- Communicating effectively in personal and professional spheres
- Practicing good body language, use eye contact, utilize hand gestures, and watch the tone of the voice when communicating with other
- Respect the opinion of others and never resort to demeaning those who do not agree with you by attaining open mind-ness
- Using their words, tone and posture to match the objective of their communication successfully
- Techniques to build rapport easily for effective communication
- Use assertiveness to bring out the best in oneās communication
Introduction to Effective Communication
- Principles of communication
- Types of communication
- Characteristics of effective communication
- Communication barriers
- Audience analysis
Communication Process
- Composing a message
- Sender and receiver
- Encoding and decoding
- Channels of communication
- Feedback process
Verbal Communication
- Structuring communication
- Building Rapport
- Clear & concise communication
- Voice intonation
Non-Verbal Communication
- Postures
- Facial expressions
- Communication distance
- Eye contact
- Touch
Listening Skills
- Listening process
- Types of listening
- Focusing on the message
- Accurate understanding
- Critical thinking
Probing and Acknowledgment
- Conversation cycle
- Effective probing in communication
- Understanding acknowledgement
- Validation
- Filtering
- Reframing communications
Assertive Communication
- Assertive Vs aggression
- Assertive communication techniques
- Assertive essentials
- Expressing personal power
- Developing an assertive plan