Training on Case Management
Case management is a method of organization and implementation of professional activity, offering individual approach to the child and their family in an adequate and systematic manner, at the right time, through direct support or referral, in line with the planned objectives. It involves a systematic approach to assessing, planning, coordinating, implementing, monitoring, and evaluating services to meet the complex needs of individuals and families.
Over time, the practice of case management has evolved, incorporating principles from various disciplines, including psychology, sociology, public health, and management. It has become recognized as a valuable approach for promoting client autonomy, fostering self-sufficiency, and maximizing resources in service delivery systems.
This Training on Case Management provides a comprehensive understanding of case management principles and practices within the context of child/social protection programs. Participants will learn the essential skills and techniques required to effectively manage cases, assess client needs, develop tailored intervention plans, and monitor progress.
Target Participants
Training on Case Management is suitable for social workers, Case managers, Program coordinators, Community workers, NGOs and civil society organizations working in social protection and Government agencies involved in social welfare and support services.
What You Will Learn
By the end of this course the participants will be able to:
- Understand the concepts and definitions of case management
- Understand the key principles of case management and the importance of continuous monitoring and evaluation in different programs
- Understand the principles underlying the role of case managers
- Develop skills in conducting comprehensive client assessments and identifying needs
- Acquire techniques for developing individualized intervention plans based on client goals and resources
- Learn strategies for collaborating with multidisciplinary teams and stakeholders
- Understand the role of cultural competence and sensitivity in case management
- Explore strategies for self-care and preventing burnout in the context of social protection work
Course Duration
Online 7 Days
Classroom-based 5 Days
Introduction to Case Management
- Scope and Goal of Case management
- Guiding principles of Case Management
- Benefits of case management
- Legal framework guiding case management
The Case Management Process
- Identification
- Assessment
- Risk evaluation
- Case planning
- Implementation
- Case Monitoring/ follow-up and review
- Case Evaluation
- Case Closure
Developing Intervention Plans
- Goal-setting and action planning
- Collaborative decision-making with clients
- Accessing resources and support services
- Tailoring interventions to meet individual needs
- Addressing cultural and diversity factors in intervention planning
Referral and Feedback
- Circumstances of referral
- Benefits of an effective referral system
- Feedback mechanisms
- Documentation, data protection and information management
Monitoring and Evaluation
- Establishing benchmarks and indicators
- Tracking client progress
- Evaluating intervention effectiveness
- Adjusting plans based on feedback
- Documentation and reporting requirements
Roles And Responsibilities of Key Players in Case Management
- Department of Children’s Services
- The health sectors
- The education sectors
- National Police Service
- Office of the Director of Public Prosecutions (ODPP)
- Witness Protection Agency
- Judiciary
- The probation and after-care services
- Civil society organizations (CSOs)
- The community
- The Ministry
- The family/caregivers
- The Child
Case Worker Support
- Case workers’ competences
- Burnout in case workers
- Safety of case worker
Communication Skills in Case Management
- Active listening techniques
- Effective questioning and probing
- Building rapport and trust
- Addressing resistance and conflict
- Cultural competence in communication
Standards of Operation in Case Management
- Ethics and Values
- Knowledge
- Qualifications and recruitment
- Organizational child protection policies
- Quality service delivery
- Accountability
- Respect for diversity
- Case Planning, Implementation and Monitoring
- Networking and Linkages
- Record-Keeping and Management
- Workload Sustainability
- Professional Development and Competence
