About the Course

Since its public debut in late 2022, ChatGPT has become a cornerstone technology for businesses, educators, and developers seeking to harness conversational AI. Organizations worldwide report using ChatGPT to accelerate customer support responses, streamline research by synthesizing industry reports, and automate repetitive writing tasks, often cutting turnaround times by 50% or more.

Over the past two years, OpenAI’s rollout of features such as the ChatGPT API, specialized plugins (for real-time data retrieval, code execution, and knowledge-base integration), and the built-in code interpreter has expanded the platform’s versatility. This five-day, hands-on course equips participants, whether they’re just starting with conversational AI or already building prototypes, with the know-how to apply ChatGPT effectively, safely, and strategically within their organizations.

Target Participants

This course is ideal for Business professionals, content creators, marketers, and analysts seeking to harness ChatGPT for productivity and innovation.

What You Will Learn

By the end of this course the participants will be able to:

• Explain how ChatGPT and LLMs generate text and manage context
• Craft and refine prompts to get accurate, useful outputs
• Utilize advanced ChatGPT features including plugins and code interpreter, for diverse tasks
• Integrate ChatGPT via the OpenAI API into custom applications
• Identify and address ethical, privacy, and governance challenges in deploying ChatGPT

Course Duration

One week

Course Outline

Introduction to ChatGPT & LLM Fundamentals

• Evolution of LLMs: GPT-1 to GPT-4
• How ChatGPT “thinks”: tokens, context windows, temperature
• Use-case overview: customer support, drafting, coding, research
• Platform walkthrough: web app vs. API console
• Setting up access and account management

Prompt Engineering Essentials

• Anatomy of a prompt: instructions, context, examples
• Zero-, one-, and few-shot prompting
• Controlling output style, length, and format
• Iterative refinement and prompt templates
• Common pitfalls and mitigation strategies

Advanced ChatGPT Features & Workflows

• ChatGPT plugins and browsing capabilities
• Memory & conversation management
• Tool use: code interpreter (Python), document analysis
• Multi-turn dialogue design and chaining prompts
• Hands-on lab: building a simple Q&A assistant

API Integration & Customization

• Overview of OpenAI API endpoints
• Authentication, rate limits, and cost management
• Embeddings for semantic search and retrieval
• Fine-tuning basics vs. prompt-tuning

Ethics, Governance & Practical Implementation

• Bias, misinformation, and hallucinations: detection and mitigation
• Data privacy, security, and compliance considerations
• Responsible AI guidelines and organizational policies
• Measuring ROI and user satisfaction

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, presentations, group works and case studies.

Training notes and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide needs.