| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Sep 14āSep 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 28āOct 06, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 12āOct 20, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 26āNov 03, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 09āNov 17, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 23āDec 01, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 07āDec 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 21āDec 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 04āJan 12, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 18āJan 26, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 01āFeb 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 15āFeb 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 01āMar 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 15āMar 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 29āApr 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 12āApr 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 26āMay 04, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 10āMay 18, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 24āJun 01, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 07āJun 15, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 21āJun 29, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 05āJul 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 19āJul 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Banking operations remain the operational backbone of every financial institution, yet many staff enter the profession without a structured grounding in how banks are organized, funded, regulated and run day to day.
This foundational programme covers bank organizational structure, core banking products, deposit and lending operations, payment systems, regulatory basics, and the risk and control environment within which banks operate.
Participants leave with a banking operations reference guide and a role-mapping exercise that orients them quickly within their institution’s structure and processes.
Target Participants
New and early-career bank staff, Operations and back-office officers, Customer service and branch staff, Non-banking professionals joining financial institutions, Government and regulatory staff new to banking supervision, and support functions such as HR, IT and procurement working within banks.
What You Will Learn
By the end of this course, participants will be able to:
- Analyse the structure and organization of a modern bank.
- Evaluate core banking products and services.
- Assess deposit-taking and account operations.
- Apply lending and credit operations fundamentals.
- Interpret payment and settlement systems basics.
- Evaluate the regulatory and supervisory environment for banks.
- Assess the risk and control environment within banking operations.
- Prepare a banking operations reference guide for a specific institution.
Course Duration
- Classroom ā 5 Days
- Online ā 7 Days
Course Outline
Foundations of Modern Banking
- What banks do
- Types of banks and institutions
- Banking sector structure
- Central banks role
- Banking sector trends
Bank Organizational Structure
- Typical bank org chart
- Front, middle and back office roles
- Branch vs head office functions
- Governance structure basics
- Career pathways in banking
Core Banking Products and Services
- Deposit products overview
- Loan products overview
- Payment/transfer services
- Trade and treasury services overview
- Digital banking channels
Deposit-Taking and Account Operations
- Account opening/KYC basics
- Account types/features
- Deposit processing
- Account maintenance/closure
- Dormant account handling
Lending and Credit Operations
- Loan application process
- Basic credit assessment steps
- Loan disbursement/monitoring
- Loan documentation basics
- Handling loan repayments
Payments and Settlement Systems
- Payment instruments overview
- Clearing/settlement basics
- Interbank payment systems
- Digital/mobile payments
- Payment system risk basics
Regulatory and Supervisory Environment
- Banking regulator role
- Licensing basics
- Prudential requirements overview
- Consumer protection basics
- Regulatory reporting overview
Risk and Control Environment in Banking
- Types of banking risk
- Internal control basics
- Fraud awareness
- Compliance basics
- Risk culture
Customer Service in Banking Operations
- Customer service standards
- Handling customer queries
- Complaints basics
- Cross-department coordination
- Building customer trust
Banking Operations in Practice
- Daily operations workflow
- End-of-day processes
- Common operational errors
- Continuous improvement basics
- Building a personal operations reference guide
Practical Outputs
- Banking operations reference guide
- Role-mapping exercise
- Account opening process checklist
- Basic credit process map
- Personal career development plan
Training Approach
Highly practical and orientation-focused, combining facilitator-led explanation with branch and back-office walk-throughs, process mapping exercises and a role-mapping activity so participants can quickly locate themselves within their institution’s operations.
Organizational Benefits
- Faster onboarding and orientation of new staff
- Improved cross-department understanding
- Stronger foundational compliance awareness
- Reduced operational errors from staff unfamiliarity
- Clearer internal career pathways
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
