| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Sep 07āSep 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 21āSep 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 05āOct 13, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 19āOct 27, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 02āNov 10, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 16āNov 24, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 30āDec 08, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 14āDec 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 28, 2026āJan 05, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 11āJan 19, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 25āFeb 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 08āFeb 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 22āMar 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 08āMar 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 22āMar 30, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 05āApr 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 19āApr 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 03āMay 11, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 17āMay 25, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 31āJun 08, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 14āJun 22, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 28āJul 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 12āJul 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 26āAug 03, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Generative AI is reshaping how banks serve customers, manage risk and run operations, from AI copilots and chatbots to automated document processing.
This programme builds practical generative AI skills, covering prompt engineering, AI copilots, process automation, AI governance and application across service, credit and compliance functions.
Participants leave with a prompt library, an automation opportunity map and an AI governance checklist ready for immediate use.
Target Participants
Bank managers and team leaders, Operations and process improvement staff, Customer service and contact centre managers, IT and digital innovation staff, Risk and compliance officers, and product and project managers.
What You Will Learn
By the end of this course, participants will be able to:
- Analyse generative AI use cases across the banking value chain.
- Apply prompt engineering techniques to banking tasks.
- Evaluate AI copilots and automation tools for banking operations.
- Design a robotic process automation opportunity map.
- Assess AI governance and responsible-use requirements.
- Apply generative AI to customer service and complaints handling.
- Develop AI-assisted credit and compliance workflows.
- Prepare an institutional AI adoption roadmap.
Course Duration
- Classroom ā 5 Days
- Online ā 7 Days
Course Outline
Foundations of Generative AI in Banking
- What generative AI is
- Banking use cases overview
- AI vs automation vs analytics
- Benefits/limitations
- Current adoption trends
Prompt Engineering for Banking Professionals
- Prompt structure basics
- Task-specific prompting
- Iterative prompt refinement
- Common prompting mistakes
- Prompt libraries/reuse
AI Copilots and Productivity Tools
- Copilot tools overview
- Email/report drafting
- Meeting summarization
- Document review assistance
- Copilot selection criteria
Robotic Process Automation in Banking
- RPA concepts/tools
- Automating repetitive tasks
- Process mapping for automation
- RPA vs AI distinction
- Automation pilot design
Generative AI in Customer Service
- AI chatbots/virtual assistants
- Personalized customer responses
- Complaint triage automation
- Human handoff design
- Measuring service AI impact
AI in Credit and Risk Processes
- AI-assisted credit memos
- Risk report drafting
- Document summarization for credit
- Early warning signal drafting
- Human oversight requirements
AI in Compliance and Reporting
- Regulatory summary drafting
- AML alert triage support
- Policy drafting assistance
- Audit documentation support
- Compliance review acceleration
AI Governance and Responsible Use
- AI risk categories
- Bias/fairness considerations
- Data privacy in AI use
- Model oversight/validation
- Building an AI use policy
Data Readiness and AI Integration
- Data quality for AI
- System integration basics
- Vendor/tool selection
- Change management for AI tools
- Measuring AI ROI
Building an Institutional AI Roadmap
- AI maturity assessment
- Prioritizing AI use cases
- Skills/training needs
- Governance structure design
- Roadmap/rollout plan
Practical Outputs
By the end of this course, participants will have developed the following practical outputs:
- Prompt library
- Automation opportunity map
- AI governance checklist
- Customer service AI workflow
- AI use case prioritization matrix
- Institutional AI adoption roadmap
Training Approach
Hands-on, using live prompting exercises, tool demonstrations and small-group automation design workshops.
Organizational Benefits
- Improved productivity and efficiency
- Faster customer response times
- Stronger AI governance and risk control
- Reduced manual processing costs
- Enhanced staff AI literacy
- Better-prioritized AI investment decisions
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
