| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Sep 07āSep 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 21āSep 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 05āOct 13, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 19āOct 27, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 02āNov 10, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 16āNov 24, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 30āDec 08, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 14āDec 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 28, 2026āJan 05, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 11āJan 19, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 25āFeb 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 08āFeb 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 22āMar 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 08āMar 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 22āMar 30, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 05āApr 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 19āApr 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 03āMay 11, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 17āMay 25, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 31āJun 08, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 14āJun 22, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 28āJul 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 12āJul 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 26āAug 03, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Agency banking and mobile money are now the dominant financial access channels across East Africa, yet regulatory, risk and consumer-protection requirements are tightening as usage grows.
This programme covers agent network management, mobile money product design, interoperability, risk management, and consumer protection for digital financial services.
Participants leave with an agent risk assessment, a product design template and a financial inclusion measurement framework.
Target Participants
Retail and digital banking managers, Agency banking and mobile money product managers, Financial inclusion and development programme staff, Mobile network operator and payment service provider staff, Compliance and risk officers overseeing digital financial services, Branch and regional operations managers, Central bank and regulatory staff, and consultants and development-partner staff working on financial inclusion.
What You Will Learn
By the end of this course, participants will be able to:
- Analyse the business models and ecosystem structure of agency banking and mobile money.
- Interpret the regulatory and licensing framework governing agent banking and mobile money services.
- Design an agent network recruitment, management and performance framework.
- Develop mobile money products aligned with customer needs and market segments.
- Evaluate interoperability arrangements and payment-switch integration options.
- Assess risk, fraud and consumer-protection challenges specific to digital financial services.
- Apply AML and consumer-protection controls to agency banking and mobile money operations.
- Formulate a financial inclusion strategy with appropriate measurement indicators.
Course Duration
- Classroom ā 5 Days
- Online ā 7 Days
Course Outline
Foundations of Agency Banking and Mobile Money
- Agency banking evolution
- Market development
- Key ecosystem actors
- Value chain overview
- Business case
The Regulatory and Licensing Framework for Agent Banking and Mobile Money
- Licensing regimes
- Agent conduct requirements
- Consumer protection rules
- Cross-border considerations
- Working with regulators
Mobile Money Business Models and Ecosystem Actors
- Bank-led vs telco-led models
- Revenue/pricing models
- Bank-MNO partnerships
- Technology provider roles
- Competitive dynamics
Agent Network Management and Recruitment
- Agent selection criteria
- Liquidity/float management
- Agent training/supervision
- Commission structures
- Managing agent risk
Mobile Money Product Design and Development
- Customer needs assessment
- Product design principles
- Savings/credit products
- Low-literacy UX design
- Piloting new products
Interoperability, Payment Switches and Cross-Border Mobile Money
- Payment switch architecture
- Wallet interoperability
- Cross-border transfers
- Settlement/reconciliation
- Emerging standards
Risk Management in Agency Banking and Mobile Money
- Operational risk
- Liquidity/float risk
- Technology downtime risk
- Reputational risk
- Business continuity
Consumer Protection, Fraud and AML in Digital Financial Services
- Fraud typologies
- Customer disclosure
- AML for small transactions
- Tiered KYC
- Complaints handling
Financial Inclusion Strategy and Measurement
- Inclusion frameworks
- Segmenting the unbanked
- Designing inclusive products
- Measuring outreach/impact
- Development partnerships
Scaling Digital Financial Services: Technology, Partnerships and Innovation
- Scaling technology platforms
- Strategic partnerships
- Data analytics for optimization
- Emerging innovations
- Scale-up roadmap
Practical Outputs
- Agent network risk assessment
- Mobile money product design template
- Financial inclusion measurement framework
- Agent performance monitoring tool
- Consumer protection and fraud checklist
- Digital financial services scale-up plan
Training Approach
Case-based, drawing on East African agency banking and mobile money experience, with hands-on agent network, product design and risk assessment exercises culminating in a scale-up plan.
Organizational Benefits
- Expanded outreach through stronger agent networks
- Improved digital financial product design and adoption
- Reduced operational and fraud risk in digital channels
- Stronger regulatory compliance
- Enhanced customer trust and satisfaction
- Improved measurement of financial inclusion impact
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
