| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Oct 12–Oct 20, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 26–Nov 03, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 09–Nov 17, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 23–Dec 01, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 07–Dec 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 21–Dec 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 04–Jan 12, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 18–Jan 26, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 01–Feb 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 15–Feb 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 01–Mar 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 15–Mar 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 29–Apr 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 12–Apr 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 26–May 04, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 10–May 18, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 24–Jun 01, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 07–Jun 15, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 21–Jun 29, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 05–Jul 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 19–Jul 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 02–Aug 10, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 16–Aug 24, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 30–Sep 07, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Human performance is shaped not only by individual competence, but also by the way work is designed, managed and supported. Workload, fatigue, time pressure, procedures, communication, supervision, technology, staffing, organizational culture and competing priorities can all influence how people behave and make decisions. When these factors are poorly understood, organizations may attribute failures only to individual error and miss the conditions that made the error more likely. A human factors approach examines the interaction between the job, the individual and the organization so that systems can be designed to support reliable performance.
This five-day programme develops practical competence in applying human factors principles to safety, quality, operational reliability and organizational performance. Participants examine human error, performance-shaping factors, cognitive workload, situational awareness, decision-making, fatigue, communication, teamwork, procedures, human-system interaction, safety culture and organizational influences. The programme is informed by established human factors practice, including systems thinking, HSE human factors principles, mental-workload concepts reflected in the ISO 10075 series and the broader occupational safety management context of ISO 45001.
The emphasis is on moving beyond blame toward systematic risk reduction. Participants will analyse real work, identify error-likely conditions, review how procedures and interfaces influence performance, assess fatigue and workload risks, strengthen safety-critical communication and apply a human factors lens to incident investigation. By the end of the course, participants will be able to recommend practical changes to work design, supervision, staffing, communication, procedures, technology and organizational controls, and develop a human factors improvement plan aligned with operational priorities.
Target Participants
This course is designed for HSE and occupational safety professionals, operations managers, supervisors, engineers, maintenance personnel, quality and compliance teams, risk managers, incident investigators, project managers, human resource professionals, control-room or monitoring personnel, team leaders and managers responsible for safety, reliability, service quality or operational performance. It is particularly useful for organizations where human performance can materially affect safety, quality, continuity or customer outcomes. Prior responsibility in operations, safety, quality, risk or supervision is useful but not essential.
What You Will Learn
By the end of this course, participants will be able to:
- Explain how job, individual and organizational factors influence human performance.
- Distinguish active errors from underlying system conditions that contribute to failure.
- Identify performance-shaping factors that increase the likelihood of error or reduced reliability.
- Assess cognitive workload, fatigue, situational awareness and decision-making demands in operational tasks.
- Evaluate procedures, interfaces, communication practices and team arrangements from a human factors perspective.
- Apply human factors concepts to incident investigation and organizational learning.
- Recommend practical controls that improve reliability without relying solely on retraining or discipline.
- Develop a human factors improvement plan linked to safety, quality and operational performance priorities.
Course Duration
- Classroom – 5 Days
- Online – 7 Days
Course Outline
Human Performance Foundations
- Meaning, scope and business relevance of human factors
- Job, individual and organizational influences on performance
- Human strengths, limitations and variability
- Systems thinking in safety and operational performance
Human Error
- Types of human error and common failure modes
- Active failures and underlying system conditions
- Error-likely situations and performance-shaping factors
- Moving from blame toward prevention and learning
Cognitive Workload
- Attention, memory and information-processing limitations
- Workload overload, underload and sustained vigilance
- Interruptions, multitasking and competing demands
- Work design strategies for manageable cognitive demand
Situational Awareness
- Perception, comprehension and anticipation in operational work
- Loss of situational awareness and common contributing factors
- Maintaining awareness during routine and abnormal conditions
- Designing cues, briefings and checks that support awareness
Decision-Making
- Decision-making under time pressure and uncertainty
- Biases, assumptions and shortcuts affecting judgement
- Escalation, stopping rules and decision thresholds
- Decision support for safety-critical or high-consequence work
Fatigue Management
- Physical and mental fatigue as performance risks
- Shift work, working hours and recovery considerations
- Fatigue indicators and fitness-for-task concerns
- Organizational controls for fatigue-related risk
Communication Reliability
- Safety-critical communication principles
- Shift handover and transfer of operational information
- Closed-loop communication and confirmation practices
- Communication barriers across teams and functions
Team Performance
- Role clarity, coordination and shared understanding
- Leadership behaviours that influence reliable performance
- Supervision, challenge and speaking-up mechanisms
- Team resilience during pressure, disruption or change
Human-System Interaction
- Interface design and usability considerations
- Controls, displays, alarms and information presentation
- Procedure usability and task support
- Automation, technology reliance and human oversight
Safety Culture
- Organizational norms that shape behaviour at work
- Leadership messages, incentives and competing priorities
- Reporting culture, psychological safety and learning
- Strengthening accountability without creating a blame culture
Incident Investigation
- Applying a human factors lens to incidents and near misses
- Identifying performance-shaping factors and system weaknesses
- Distinguishing symptoms from deeper contributory conditions
- Developing corrective actions that address underlying causes
Human Factors Integration
- Embedding human factors within risk and safety management
- Human factors considerations during change and project design
- Performance indicators, assurance and management review
- Developing a practical human factors improvement roadmap
Practical Outputs
Participants will develop or work with the following tangible outputs during the programme:
- A human factors risk map structured around job, individual and organizational influences
- A task-based human error analysis identifying error-likely conditions and performance-shaping factors
- A cognitive workload or fatigue-risk review for a selected operational scenario
- A safety-critical communication or shift-handover checklist
- A human factors incident-analysis worksheet with system-focused corrective actions
- A human factors improvement plan covering priorities, ownership, implementation actions and monitoring measures
Training Approach
The programme combines facilitator-led input with scenario analysis, task walkthroughs, case studies and structured human-performance exercises. Participants will examine how real-world conditions such as workload, fatigue, unclear procedures, poor interfaces, staffing constraints and competing priorities influence behaviour. Incident examples and operational scenarios will be used to distinguish individual actions from the wider system conditions that shape performance.
Learning is reinforced through group diagnosis exercises, communication simulations, procedure reviews, error-analysis activities and facilitated discussions on organizational culture and leadership. Participants are encouraged to bring anonymized examples of recurring errors, near misses, handover issues, procedural difficulties or operational bottlenecks from their own workplaces. The final exercise integrates these insights into an organization-ready human factors improvement roadmap.
Organizational Benefits
- Stronger organizational capability to identify conditions that make errors more likely before they result in incidents or performance failure
- Improved incident investigation through greater focus on underlying system and organizational contributors
- Better management of fatigue, workload, communication and decision-making risks in operational environments
- More usable procedures, interfaces and work arrangements that support consistent human performance
- Improved supervision, teamwork and safety-critical communication across functions
- Stronger learning culture by balancing accountability with systematic analysis of contributory conditions
- More effective integration of human performance considerations into risk management, operational change and continuous improvement
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address an organization’s operational context, risk profile and performance priorities. Following a training needs assessment, modules and exercises may be adapted for sectors such as transport, energy, construction, healthcare, manufacturing, banking operations, utilities, public services, security and logistics. Organization-specific procedures, anonymized incident cases, shift patterns, handover practices, system interfaces and change initiatives may be incorporated into the programme.
