| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Sep 07āSep 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 21āSep 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 05āOct 13, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 19āOct 27, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 02āNov 10, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 16āNov 24, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 30āDec 08, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 14āDec 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 28, 2026āJan 05, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 11āJan 19, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 25āFeb 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 08āFeb 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 22āMar 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 08āMar 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 22āMar 30, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 05āApr 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 19āApr 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 03āMay 11, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 17āMay 25, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 31āJun 08, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 14āJun 22, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 28āJul 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 12āJul 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 26āAug 03, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Modern organizations require administrative professionals who can do more than manage daily office operations. They are increasingly expected to identify inefficiencies, streamline workflows, standardize procedures, optimize resource utilization, and contribute to continuous organizational improvement. Business process improvement enables administrative professionals to enhance productivity, reduce operational bottlenecks, improve service delivery, and support organizational excellence.
This course equips participants with practical knowledge and tools for analyzing, documenting, improving, and monitoring administrative processes across departments. Participants will learn how to map workflows, develop Standard Operating Procedures (SOPs), measure process performance, identify improvement opportunities, manage organizational change, and support continuous improvement initiatives.
Through practical exercises, case studies, process mapping workshops, digital productivity tools, and workplace simulations, participants will develop the competencies required to improve operational efficiency, strengthen service quality, and drive sustainable process improvements within their organizations.
Target Participants
This course is designed for Office Managers, Administrative Professionals, Executive Assistants, Personal Assistants, Office Administrators, Administrative Officers, Executive Secretaries, and professionals responsible for improving office operations and business processes.
What You Will Learn
By the end of this course the participants will be able to:
- Analyze business processes.
- Map organizational workflows.
- Identify process improvement opportunities.
- Develop Standard Operating Procedures.
- Improve operational efficiency.
- Measure process performance.
- Manage process change.
- Apply process improvement tools.
- Integrate digital solutions into workflows.
- Support continuous improvement initiatives.
Course Duration
- Classroom ā 5 Days
- Online ā 7 Days
Course Outline
Foundations of Business Process Improvement
- Business process concepts
- Process improvement principles
- Administrative process management
- Value creation
- Continuous improvement culture
Business Process Analysis
- Process identification
- Process documentation
- Workflow analysis
- Bottleneck identification
- Root cause analysis
Process Mapping
- Process mapping techniques
- Swimlane diagrams
- Flowchart development
- Value stream mapping
- Process documentation
Process Redesign
- Process simplification
- Workflow optimization
- Process standardization
- Service improvement
- Resource optimization
Standard Operating Procedures
- SOP development
- Procedure documentation
- Work instructions
- Process standardization
- Document control
Performance Measurement
- Process performance indicators
- Productivity measurement
- Service standards
- Performance dashboards
- Continuous monitoring
Digital Process Improvement
- Workflow automation
- Digital collaboration platforms
- Electronic document management
- Business productivity tools
- Artificial Intelligence applications
Change Management
- Process implementation
- Stakeholder engagement
- Change communication
- Managing resistance
- Capacity building
Quality Improvement
- Quality management principles
- Customer-focused processes
- Service quality improvement
- Error reduction
- Continuous quality improvement
Risk Management in Business Processes
- Process risk identification
- Risk assessment
- Internal controls
- Business continuity
- Compliance monitoring
Process Innovation
- Innovation techniques
- Digital transformation
- Workplace innovation
- Organizational agility
- Future-ready administrative processes
Business Process Improvement Action Planning
- Improvement project planning
- Process improvement roadmap
- Performance monitoring plan
- Implementation strategy
- Personal action plan
Practical Outputs
By the end of this course, participants will have developed the following practical outputs:
- Business Process Map
- Workflow Analysis Report
- Process Improvement Plan
- Standard Operating Procedure (SOP)
- Service Delivery Improvement Plan
- Process Performance Dashboard
- Business Process Risk Register
- Workflow Automation Plan
- Process Monitoring Framework
- Continuous Improvement Action Plan
Training Approach
This course is delivered by experienced organizational development and business process improvement specialists using a practical, hands-on approach. Participants will engage in process mapping exercises, workflow redesign workshops, case studies, simulations, group discussions, digital tool demonstrations, and continuous improvement projects. Training manuals, templates, process mapping tools, and reference materials are provided to support workplace application.
Certification
Upon successful completion of this course, participants will be issued a certificate.
Tailor-Made Course
We can also do this as a tailor-made course to meet organization-wide needs. Contact us to find out more: [email protected]
