| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Oct 19–Oct 27, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 02–Nov 10, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 16–Nov 24, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 30–Dec 08, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 14–Dec 22, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 28, 2026–Jan 05, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 11–Jan 19, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 25–Feb 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 08–Feb 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 22–Mar 02, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 08–Mar 16, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 22–Mar 30, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 05–Apr 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 19–Apr 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 03–May 11, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 17–May 25, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 31–Jun 08, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 14–Jun 22, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 28–Jul 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 12–Jul 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 26–Aug 03, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 09–Aug 17, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 23–Aug 31, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Sep 06–Sep 14, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Pension institutions are increasingly expected to provide accurate, fast and accessible services while managing growing volumes of member data and complex operational processes. Digital transformation offers opportunities to automate contribution processing, improve member self-service, strengthen data quality and support more timely management information. However, poorly governed transformation can create new technology, cyber, data and vendor risks.
This course helps pension institutions plan and implement digital transformation as an operating-model change rather than a simple technology project. Participants examine process digitization, workflow automation, member portals, digital payments, systems integration, analytics, artificial intelligence, cybersecurity and transformation governance. The programme emphasizes building a clear business case, prioritizing high-value processes, establishing controls and managing organizational change so that technology produces measurable service and efficiency improvements.
The course also addresses the governance decisions that determine whether digital initiatives create sustainable value. Participants will consider process redesign, data quality, systems integration, vendor management, change adoption, cybersecurity and member accessibility so that technology investments improve service delivery and control rather than simply automate inefficient legacy processes.
Target Participants
Pension fund executives, operations managers, scheme administrators, IT managers, transformation leads, records officers, risk officers, compliance professionals, member service teams and trustees overseeing digital initiatives.
What You Will Learn
By the end of this course, participants will be able to:
- Assess pension processes for digitization opportunities.
- Prioritize transformation initiatives using business value and risk.
- Design automated workflows for core pension processes.
- Design improvements to digital member service and self-service channels.
- Develop measures to strengthen systems integration and data governance.
- Evaluate practical AI applications in pension administration.
- Manage cyber, privacy and vendor risks in transformation.
- Develop a realistic pension digital transformation roadmap.
Course Duration
- Classroom – 5 Days
- Online – 7 Days
Course Outline
Digital Pension Operating Model
- Digital maturity assessment
- Pension technology landscape
- Target operating model
- Transformation value drivers
- Digital governance roles and operating-model accountability
Process Digitization
- Process mapping
- Paper-to-digital conversion
- Digital forms
- Exception handling
- Process selection criteria and digitization controls
Workflow Automation
- Automated approvals
- Contribution workflows
- Benefit workflows
- Task tracking and escalation
- Automation exception handling and human review points
Member Self-Service
- Member portals
- Mobile services
- Digital statements
- Online claims and enquiries
- Digital identity, accessibility and user-support controls
Digital Payments
- Electronic contribution channels
- Digital benefit payments
- Payment reconciliation
- Payment security controls
- Payment authorization, reconciliation and fraud controls
Data Integration
- Core pension systems
- Payroll integration
- Custodian and manager interfaces
- API and data exchange considerations
- Interface controls and reconciliation between systems
Artificial Intelligence
- AI-assisted member support
- Document processing
- Anomaly detection
- Responsible AI controls
- Human oversight, model risk and responsible AI controls
Data Analytics
- Operational dashboards
- Contribution analytics
- Service analytics
- Predictive use cases
- Analytics governance and decision-use protocols
Digital Transformation Risk
- Cybersecurity
- Data privacy
- Third-party technology risk
- Business continuity
- Technology control testing and remediation tracking
Digital Transformation Roadmap
- Initiative prioritization
- Business case development
- Change management
- Benefits realization
- Benefits realization and transformation governance
Practical Outputs
Participants will develop or work with the following tangible outputs during the programme:
- Digital maturity assessment
- Pension process digitization map
- Automation opportunity register
- Member self-service requirements matrix
- Digital transformation risk register
- Digital transformation roadmap
Training Approach
Participants map current-state processes, identify automation opportunities, assess digital risks and build a phased transformation roadmap. Demonstrations and case studies can be tailored to the client’s existing systems and digital maturity.
Organizational Benefits
- Clearer prioritization of pension digitization investments
- More efficient workflows through appropriate automation
- Improved member access through secure digital service channels
- Stronger integration and control of pension data
- Better governance of digital and technology risks
- A sequenced transformation roadmap linked to operational outcomes
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
