| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 115,000 | USD 1,500 | Enroll |
| Kigali, Rwanda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Kampala, Uganda | 5 Days | USD 1,900 | USD 1,900 | Enroll |
| Dar es Salaam, Tanzania | 5 Days | USD 2,000 | USD 2,000 | Enroll |
| Dubai, UAE | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Abuja, Nigeria | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Accra, Ghana | 5 Days | USD 4,000 | USD 4,000 | Enroll |
| Pretoria, South Africa | 5 Days | USD 3,900 | USD 3,900 | Enroll |
| Start & End Date | Duration | Kenyan Cost | Non-Kenyan Cost | Enroll | |
|---|---|---|---|---|---|
| Oct 12–Oct 20, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Oct 26–Nov 03, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 09–Nov 17, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Nov 23–Dec 01, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 07–Dec 15, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Dec 21–Dec 29, 2026 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 04–Jan 12, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jan 18–Jan 26, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 01–Feb 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Feb 15–Feb 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 01–Mar 09, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 15–Mar 23, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Mar 29–Apr 06, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 12–Apr 20, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Apr 26–May 04, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 10–May 18, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| May 24–Jun 01, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 07–Jun 15, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jun 21–Jun 29, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 05–Jul 13, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Jul 19–Jul 27, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 02–Aug 10, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 16–Aug 24, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
| Aug 30–Sep 07, 2027 | 7 Days | KES 90,000 | USD 1,000 | Register | |
About the Course
Pension institutions need a clear view of whether they are delivering efficiently, protecting member interests and progressing toward strategic objectives. Investment returns alone do not provide that picture. Management and trustees also need to monitor contribution collection, benefit processing, operating cost, data quality, compliance, service levels, projects, risk and member experience using a balanced set of meaningful performance indicators.
This course equips participants to design a practical performance management framework for pension institutions. It covers strategic alignment, KPI design, target setting, performance dashboards, administrative and investment metrics, member-service indicators, benchmarking and performance review. Participants learn how to avoid excessive or weak measures and instead build a concise scorecard that supports accountability, early intervention and continuous improvement.
Participants will learn to distinguish activity measures from indicators that genuinely show whether the fund is delivering efficient, compliant and member-focused outcomes. The course supports the development of a balanced performance framework linking strategic priorities to investment results, administrative efficiency, service quality, risk, compliance and cost, supported by clear targets, dashboards and management review routines.
Target Participants
Pension executives, strategy teams, operations managers, finance managers, trustees, performance officers, HR leaders, risk professionals, investment teams and managers responsible for organizational performance.
What You Will Learn
By the end of this course, participants will be able to:
- Link pension performance measures to strategic objectives.
- Develop meaningful institutional KPIs.
- Set realistic targets and thresholds.
- Measure administrative efficiency and service quality.
- Integrate investment, risk and compliance metrics.
- Design concise performance dashboards.
- Use benchmarking appropriately.
- Conduct structured performance review and corrective action.
Course Duration
- Classroom – 5 Days
- Online – 7 Days
Course Outline
Pension Performance Framework
- Purpose of performance management
- Strategic alignment
- Accountability structure
- Performance cycle
- Performance governance, ownership and review cadence
Pension KPI Design
- Outcome versus activity measures
- Leading and lagging indicators
- Measure definitions
- Data ownership
- KPI definitions, formulas and data ownership
Administrative KPIs
- Processing accuracy
- Turnaround time
- Backlog levels
- Contribution reconciliation performance
- Performance review cadence, accountability and corrective action
Investment KPIs
- Return versus benchmark
- Risk-adjusted performance
- Asset allocation compliance
- Manager performance
- Performance review cadence, accountability and corrective action
Member Service Metrics
- Service response time
- Complaint resolution
- Member satisfaction
- Digital service adoption
- Performance review cadence, accountability and corrective action
Compliance Metrics
- Submission timeliness
- Breach frequency
- Remediation closure
- Compliance testing results
- Performance review cadence, accountability and corrective action
Cost Efficiency
- Cost per member
- Administration expense ratios
- Vendor costs
- Budget efficiency
- Cost-driver analysis and value-for-money assessment
Performance Dashboards
- Dashboard design
- Traffic-light thresholds
- Trend presentation
- Executive reporting
- Dashboard governance, thresholds and escalation
Benchmarking
- Internal benchmarks
- Peer comparisons
- Historical trends
- Benchmark limitations
- Peer-group selection and benchmark limitations
Performance Improvement
- Root-cause analysis
- Corrective actions
- Performance reviews
- Continuous improvement cycles
- Performance review cadence, accountability and corrective action
Practical Outputs
Participants will develop or work with the following tangible outputs during the programme:
- Pension performance framework
- KPI dictionary
- Administrative performance scorecard
- Investment performance dashboard
- Cost-efficiency analysis
- Performance improvement plan
Training Approach
Participants design KPIs, targets and a sample pension performance dashboard. Exercises focus on building measures that are decision-useful, clearly defined and supported by reliable data rather than maximizing the number of indicators.
Organizational Benefits
- Clearer institutional performance priorities and accountability
- Better-designed KPIs for administration, investment, compliance and service
- More timely management insight through performance dashboards
- Improved cost-efficiency analysis and value-for-money decisions
- More meaningful benchmarking against relevant peers or targets
- More disciplined performance review and improvement actions
Certification
Participants who successfully complete this course will receive a Certificate of Course Completion from Devimpact Institute, recognizing the knowledge, practical skills and competencies developed through the programme.
Tailor-Made Course
This course can be customized and delivered as an in-house programme to address the specific policies, systems, sector context and capacity-development priorities of an organization. The course duration, modules, case studies and practical exercises may be adjusted following a training needs assessment.
